At Fouzia Fresh, customer satisfaction is our top priority. We take great care in preparing and delivering fresh homemade pickles, spices, and natural products. If you are not fully satisfied with your order, we are here to help.
Return & Exchange Eligibility
You may request a return, replacement, or exchange in the following cases:
- You received the wrong product
- The product arrived damaged
- The product is expired or spoiled
- Items were missing from your order
Please report any issue within 3 days of delivery.
To request an exchange, contact us at:
Email: Fouziafresh@gmail.com
WhatsApp: +923244175387
Conditions for Returns
To be eligible for a return or exchange:
- Products must be unused and in original packaging
- Proof of purchase or order details must be provided
- Return request must be made within the allowed time
Unfortunately, we cannot accept returns for:
- Opened or used products
- Products damaged after delivery
- Requests made after the return period
How to Request a Return or Exchange
Please contact us with the following details:
- Order number
- Your name and contact information
- Brief explanation of the issue
- Product photos (if damaged or incorrect)
Once your return is received and inspected, approved credits will be issued within 7–10 business days.
Shipping Charges
- Shipping fees are non-refundable.
- Customers are responsible for return shipping costs (if applicable).
Non-Returnable Items
We do not accept returns or exchanges for:
- Sale/discounted items
- Customized orders
- Items damaged after use
- Products without tags or original condition
Refund Process
Once we receive and inspect the returned item, we will notify you about the approval status.
- Approved refunds will be processed within 5–7 business days.
- Refunds will be sent through the original payment method or bank transfer.
Exchange Policy
If your product is damaged, incorrect, or expired, we will send a replacement subject to product availability.
Order Cancellation
Orders can be cancelled before dispatch. Once the order has been shipped, cancellation is not possible, and the return policy will apply.
Our Promise
At Fouzia Fresh, we value your trust and support. We are committed to providing high-quality homemade products with care and honesty. If you have any questions, feel free to contact us anytime.
contact:
Email: fouziafresh@gmail.com
WhatsApp: +923244175387
